Reference

cina788 Terms & Conditions for Your Account

Our cina788 Terms & Conditions set out the account step, phone verification, wallet checks and access rules you should understand before entering the lobby.

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POLICY HELP

Where Terms Questions Get Answered

A clear contact path helps when a Terms & Conditions question affects your account or wallet status. Use the support route shown beside the cashier and include your account ID, the relevant clause and any transaction reference. We can then match your request with the correct record instead of asking you to repeat the same details. This route also works when access depends on local law or a verification step remains pending.

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Account clause

For a question about phone verification, account closure or eligibility, send your account ID and the section heading so we can address the exact Terms & Conditions point.

Wallet record

For DANA, OVO, GoPay or QRIS status, include the payment reference and receipt details. We use those records to explain a pause under the applicable wallet condition.

Access request

If a local access question affects your account, tell us your region and device path. We will explain the relevant condition without changing the policy wording for one request.

DATA SAFEGUARDS

How We Apply Account Policy

We apply these Terms & Conditions through account records rather than informal messages. Phone verification, wallet references and access decisions are tied to the account record you provide.

Data handling

We use account, verification and transaction data to apply these Terms & Conditions, check a wallet reference and respond to a policy request. We do not ask for unrelated personal details.

Cookie settings

Cookies may keep your policy session and account path working across a mobile browser. Your browser controls can remove them, although some account pages may then require another sign-in.

Account security

Keep your password and phone access private, and contact us if either is exposed. We may pause account actions while identity or wallet details are checked under these conditions.

Record retention

We retain account and transaction records for the period needed to apply these Terms & Conditions, handle disputes and meet applicable legal duties. A request can ask how a record is used.

Requesting changes

To request a correction, send your account ID, the field concerned and the reason through our support path. We compare the request with your verified account before making a change.

Policy contact

Questions about data, cookies or a clause should name the relevant section. Our support team can explain the process and record your request for the account contact path.

Terms & Conditions Questions for Indonesia

The questions below cover the account and policy searches we hear most often. Read them with the full Terms & Conditions, especially before phone verification, a DANA or QRIS transaction, a withdrawal request or an access decision. If your situation is different, send the clause and account reference through the support path.

You can read the current Terms & Conditions on this page before opening an account. The policy link remains available from the account area on mobile and desktop, including after phone verification.

Yes. The Terms & Conditions cover DANA and QRIS instructions, matching details and transaction records. We may pause a request when the account name, reference or receipt does not match.

OVO and GoPay are addressed in the wallet conditions shown at the cashier. Your account must follow the displayed steps, and a matching payment reference may be needed before processing.

You must provide accurate account details and complete phone verification when requested. Account access depends on local law, so eligibility may differ by region and is available only where local law permits.

Send your account ID, the data field to correct and the reason through the support contact path. We compare your request with the verified record before applying a permitted change.

Withdrawal conditions can require confirmation of the original payment path and matching account details. If a request pauses, send its reference and receipt so support can explain the applicable clause.

We may update the Terms & Conditions when operational or legal changes require it. The current wording appears on this page, and you should check it before using an account or sending a wallet request.

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